Re: Season 6 crashing after 15 seconds in main menu

Hey @KizziFox. 

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? Does it still crash? If there's something else running on the PC that could be related to the crashes that might help to get around it. 

For more details on how you can set one up check out the EA Help website. Let me know if it's still happening after that. Thanks!

/Kent

I'm also having this issue, even after repairing, reinstalling, reinstalling to another drive, changing my BIOS settings to default so my CPU is not overclocking, removed overclock on GPU, restarted PC multiple times, reinstalled Origin. Nothing seems to work.

Hi @KITTENARSNL. 

Would you mind sharing a DxDiag so we can take a look? For more info on how to pull up the file check out the EA Help site. Once you have the text file please attach it to this thread. Thanks!

/Kent

Here's that DxDiag file for ya.

Have you ever found a solution to this? My game is doing the same thing. 

Hi all,

I'm really sorry for the late reply on this. Looking through the DxDiag that @KITTENARSNL shared, I did notice that ROG Live Service appears to be crashing alongside Apex Legends. I've seen some cases in the past where Easy Anti-Cheat has run into trouble with programs like this, so I'm curious if that might be what's happening in this case as well. I'd recommend disabling this service, if possible, and see if that makes any difference at all. 

@Tomfoolery303_TV 

Are you also using any programs like ROG Live Service, or any sort of RGB management tools? If so, could you try disabling them as well to see if that helps with the crashing? 

/Kent

Hey there,

I started having the same issue on PC yesterday.

I've tried all the suggestions in this thread but it's still not working.

Easy anti cheat pops up, the intro movie plays, it goes to the main menu and everything works totally fine for 1-10 seconds, and then it closes with no error and Origin pops back up.

Also it will stay on the splash screen forever without crashing, it's only crashes when you click through to the main menu.

Any suggestions?

@Null-WLKR 

Thanks for the update!

This might be related to an issue for which we're trying to gather up more information for the Apex Legends team. When you have the chance can you add your details to the following thread to add to the investigation? 

https://answers.ea.com/t5/Technical-Issues/Info-Gathering-PC-Crashing-before-getting-to-lobby/td-p/9543045

Thanks again!

/Kent