Progress loss

Hello,

I lost my Apex Legends progress after moving from PS4 to PS5.

- I played from 2020–2021 on PS4 (300+ hours).

- Same PSN account, same email, same EA account.

- I recently installed Apex on PS5 and got treated as a new player.

- My PS5 system still shows 300+ hours played in Apex Legends (PS4 version).

- EA account is correctly linked to my PSN — I've checked on https://myaccount.ea.com.

I submitted multiple tickets and attached:

- Proof of purchases from 2021 (EA emails),

- Screenshot from PS5 system showing game time.

EA support keeps replying with unrelated templates like:

- “Progress doesn't transfer between PC and PlayStation” (I'm not on PC),

- “Try restarting the game” (already done),

- “Check your account linking” (already linked).

This is not a cross-progression request. I just want my original PS4 progress restored on the same PSN/EA account.

**Please escalate this to a Game Data or Account Specialist.**

My EA Help Case Number: 215892846

Thanks in advance.