Game doesn’t load all data only on my account

Hello,

 

I’m experiencing a major issue with Apex Legends on my PS5. When I launch the game on my main PlayStation account, the game lags heavily in the lobby—it becomes completely unresponsive and doesn’t let me move or select anything. However, when I log into Apex on a different PS5 user account, it runs perfectly fine.

 

This clearly suggests the issue is related to my EA account or linked data.

 

Here’s what I’ve already tried:

• Cleared saved data for Apex Legends on my PS5

• Rebuilt the PS5 database in Safe Mode

• Checked for software updates and internet issues

 

Nothing has fixed it, and the problem is specific to my main PS5 profile that’s linked to my EA account. Please check if there are any issues or corruptions on your end tied to my EA account.

 

I’d appreciate any help resolving this or resetting my connection/data on your side.

 

Thanks,