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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 years ago

Re: There should be no limit to the number of appeals

Hey @aedwaw,

While I understand you may want to provide as much information as possible in these situations, ultimately an appeal is asking our Terms of Service team to review our own records and evidence that led to the initial action.

This is what would be used to determine the action, which means it's not a matter of providing the "right" evidence to have a ban or suspension removed. Simply requesting the appeal will be enough to have another member of the ToS team review the activity and information we have that led to the action being taken.

Ultimately however, there are only so many times this information can be reviewed hoping for a different outcome, so if you've reached the point where no further responses will be provided by the ToS team, I'm afraid that will be final and not something we can change here either.

2 Replies

  • @EA_Mako The fact is that in the two months that I didn't play the game, my account was stolen, even a 3 year old can see the ip change, your team is not serious about the user account, you are just fooling around
  • @EA_Mako Your censorship team is not only not responsible for a player, but also not responsible for a consumer, law-abiding people are punished, but people who use plug-ins are still live streaming

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