Forum Discussion

Rising Traveler

Re: What to do if your Apex Legends account got banned or suspended

Hello,

I wanted to share an update on my ban in case it helps others in similar situation. My account has been unbanned and there is no longer a penalty on it. I did not recieve any notification, I found out when I checked my penalty history today.

My Apex account was permanently banned on 20th Feb 2026 with the reason "Gameplay Enhancement."

I submitted multiple appeals, all of them were denied with the standard response that the sanction was correctly applied. After first couple appeals I made a post here in the forums get some answers, rant, and find similar cases and there are a lot of them indeed.

My first post: Account-banned-for-competitive-advantage

My rant: Actual-reason-for-gameplay-enhancement-ban-wave

My last post: 10th-appeal-denied--dissappointed

After my 10th appeal, I had no option left to contact TOS team, I did submit multiple forms but I got no response.

I still don't know what caused the ban. However here are some points to consider before you lose all hope.

- All Appeals being denied does not always mean the case is final (so don't be dissappointed)

- Some bans may be reviewed later or reversed without communication (if you didn't cheat)

If you are in a similar situation, please document your case. Download your Apex account data from EA's website. In your appeals ask for the actual detailed reason for the ban - if you still get your appeal denied then don't spam, allow the team to look into the issue.

NOTE: DO NOT GET A REFUND ON YOUR PURCHASES IT WILL VIOLATE TOS AND YOUR ACCOUNT IS COOKED

Also, before I got unbanned, someone I know on reddit also got their ban removed without any notification as well and earlier multiple streamers got their bans revoked for the same gameplay enhancement ban. I hope TOS shares an update on this matter asap as so many people are dealing with the same situation.

** I didn't not get in touch with any EA dev or anyone internally. I just didn't care after a while but I am definitely happy now. Check my sick stats yoo, definitely ban worthy

Thank you for reading!

4 Replies

tokomaro
New Rookie
1 month ago
I just sent out my 3rd appeal after being denied 2 other times, I wrote a twitter post, wrote a forum post that I'm not even sure if it's still up or if they deleted it. And hoping my case actually be handled by a human soon so I can get unbanned and play the game again. I read your original post and it inspired me to keep reaching out to EA in hopes they reverse this false ban and now seeing this I believe there's actually a chance, thank you, and hoping I get unbanned soon as well.
SadPotatoX
Rising Traveler
1 month ago
If your ban is recent then please wait, I am sure somebody is going through the bans manually and unbanning people. Since the number of banned accounts is huge it will take some time. Atleast that is what I think is happening. Avoid making new accounts as they'll get banned as well, there is a huge number of people who reported on this.
ThiWeb
New Traveler
1 month ago
Be VERY careful! EA is permanently and definitively banning players who have been playing "Bot Royale Evolved" since the split!
14,278 hours of playtime since 2019, never ch3ated obviously.
I only play "Bot Royale Evolved" now, to grind my weapons to level 100.
And I'm now permanently banned for "Gameplay Enhancement".
I'm far from the only one:
forums.ea.com/discussions/apex/ban/13259253
forums.ea.com/discussions/apex/ban/13261609
forums.ea.com/discussions/apex/ban/13277197
EA's AI is banning players without thinking.
The stats from bots matches don't match the account's usual stats, so the AI flags it as ch3ating, and boom => permanent ban!
I'm devastated! EA please help!
HomeAlone00x
Rising Novice
1 month ago
I just got banned this morning for "Gameplay enhancement" hoping I can get that same result as you.