Re: What to do if your Apex Legends account got banned or suspended

Hey @CodexLeave you will need to speak with our TOS team using the steps I posted above.

Darko 

My account was banned I don't know reason so do that steps you shownub above and I got email thato. We take right decision but why I don't know till now my account was in ban they not unban me it's may be 45 days please unban me or tell me a particular date when it will unban until l I will play other games 

Hey @reddy234 you will need to direct any TOS related questions to our TOS team using the steps I posted above.

Darko 

I did these steps and got an email back that was just a template response telling me that my account is banned for breaking EA's gameplay rules when I was hacked from someone in Asia who then used my account to win 3 games in Apex. Is there a way to talk to an actual person instead of getting just a robot response?

Having the same issue here, my account is banned since a month and a half and I have made a reclamation one month ago ...

No news at all from EA, don't even know if it's under review.

Tried to do 5 tickets or asking them to do something.

No answer at all ...

This has happened to me too.

My account was hacked, then consequently banned, without any notification.

I submitted a ticket on the 6th of November and still haven't got a response.

This is extremely frustrating and a terrible way to treat paying customers.

Hey all, we are not able to assist with any account issues on AHQ, as such if you have a TOS sanction on your account then you will need to appeal it using the steps I posted above.

Darko 

Hey @HoldMyBeer415 the best thing to do is to speak with our TOS team using the steps I posted above.

Darko 

This exact thing happened to me, except I didn't lose crafting materials or apex coins. I have submitted multiple support cases and just waiting for a response from EA.

Hey @GoopFPS it is best to only create a single case with our support so that all the info is in one place.

Darko 

i’ve try for contact ea.help.com , but i don’t have any email or response from EA. i’ve check on spam , all mail , or anything else on my mail. please help me unbanned my account , i swear i not do anything hack or 3rd party 

thanks

irfan

Hey @urSTEPMOM-KEKY if you created a case with our TOS team using the steps I shared above then you will need to wait for our TOS team to respond.

Darko 

My Apex account has been Hacked and Banned, and The person knows my easy password from EA Origin account and person cheated and banned my favourite main Apex Legends account. I'm really shocked and Unhappy when I realized I did not change the strong password before that happened and I did change the strong password and security to be safe! I wish I can get my main Apex account back and play. it means to me, I love this game so much ☹️ Please send help I wish to get my Apex account back to be Unbanned and I stay my strong safe password and security. My old Apex name is Milespwns95, I change new name as MyloGrappler

From: Miles Johnson My email is [edit: email address removed] and I got this picture of not sending to EA support 

I did everything suggested and still my account is disabled. Idk why i wasnt even on my system or playing to get banned or disabled i just got on to play today. I would like some type of answer as too why i cant play on my account

using the steps above haven't worked for anyone people are just looking for answers and repeating the same thing over and over that hasn't been helping anyone is extremely frustrating and people just want answers. 

how long will it take to resolve it after we report it?

Forever. EA doesn’t care unless your a YT or big name streamer making them

money. I got suspended for 7 days for something that I apparently did on MUT (madden) which I have never done....and they don’t have proof. All you’ll get on here is a bot saying the same thing over and over and follow these steps...

Already do this still no reply from EA 

Hey @FZ-97Gaming you will need to give the team time to respond.

Darko 

Ok, I hope they Unbanned me because I already unlock all my character inside there and also My battle pass is also the reason why I want they to unbanned me.Somehow there was someone playing my id without my permission. And after I changed my account password the banned pop out of nowhere 😭

Hey @FZ-97Gaming, we can't discuss a TOS action with you on AHQ.

Darko