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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 years ago

Re: why cant I log into apex?

Hey @smoggball,

If you've gone through these steps to reset your password but are still being prompted to complete another password reset, it sounds like the wrong account password may have been reset.

If you're unsure of any other emails to try or no longer have access, I would definitely contact support directly so they can take a look at the account with you, thanks! 

1 Reply

  • For some reason I can't log into my account for apex legends it's saying "this profile is not permitted to play online" I've reset my password already.

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