Forum Discussion

Re: [WORKAROUND] Apex won't get past "continue" screen on PC/XB/PS (intro loop)

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvidia GeForce 930MX
Enter RAM memory size in GB 12GB
What is your gamertag/PSN ID/EA Account name? Hooferguse
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. No map or menu, I can't even get into the lobby.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Trying to play the game in the loading screen.
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 05/02/21 5:10 Mountain standard time
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? When I try to open the game, it goes to the loading menu (where the click left mouse button, or press x button normally appears), spins the loading circle, and then everything disappears. It boots me right back to my desktop.
What should be happening instead? It should present me with a click/press button that allows me to enter the game.
Steps: How can we find the bug ourselves? Unsure.

I don't know if I'm using software with an overlay, and "Where did the Issue occur?" doesn't offer an option of where the issue occurred. It occurred in the loading screen before being able to enter the lobby.

1 Reply

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  • Hooferguse's avatar
    Hooferguse
    5 years ago

    Update: The problem persists, but it's not 100% of the time. I've discovered that if I keep trying (1th3 try one day, 18th the next.) I can eventually get in. Ultimately though, It's not going to keep being worth 1/2 hour just to get in the game. I do hope they fix this soon, along with any issues that seem to be linked to accounts (many people have said that trying other accounts works fine). It would be nice to play when there are special events, and to play with my kids during their limited screen time, instead of spending the entire time just trying to get in. Thank you to anyone who can provide a solution.  I would appreciate it a ton!

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