Forum Discussion

gloomyearthling's avatar
gloomyearthling
6 years ago
Solved

Really Bad Connectivity Issues For Apex Legends On PS4

My game has been lagging incredibly badly for the past two-months -- I've done just about everything to try and fix the lag. I've restarted my PlayStation when the lag happens, disconnect my PS4 from...
gloomyearthling's avatar
gloomyearthling
6 years ago

Unfortunately, no. Nothing seems to be working. I'm out of ideas.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hi @gloomyearthling,

Thanks for following up! I'm sorry to hear that you're still running into trouble. There are some other things we can try that might help with this. 

I'd like to see if updating your DNS settings has any effect. The DNS is like the address book your device is using to determine the route it's taking to its destination. In some cases using a different DNS can help with connection issues. 

To update your DNS settings follow the steps below: 

  1. Open up the Settings on your PS4, then go to Network. From there go to Set Up Internet Connection, and select either WiFi or LAN cable depending on what you're using.
  2. Select Custom > IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)
  3. Enter the Primary DNS as 8.8.8.8 and the secondary DNS as 8.8.4.4 -- This is the public Google DNS.
  4. Select Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

Let me know if that helps with the connection issues at all. Thanks!

/Kent

  • TeamsonicYT's avatar
    TeamsonicYT
    6 years ago

    I have this same issue on my PS4 but I have only packet loss and it has been happening for 2 weeks I just want to play the game I have tried every method this is the only game that I have connection problems I even let my friend use my account on his PS4 and it works fine please help fix this issue.

    • jrob462's avatar
      jrob462
      6 years ago

      Same here. I have a bad latency lag numerous times a match since season 4. I never had it before and don't have it with other games. My connection is about 20mbs and I never have anything downloading or streaming while playing. 

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 years ago

        Hey there, 

        Thanks for the updates on this. 

        If you're still running into this same issue after trying all the steps that were recommended in this thread, could you try running a UO Trace? That's a test that will give us a detailed look at the connection between your device and the servers, so if there's something happening in between we should be able to spot it. 

        To run the test you would need access to a PC on the same network as your console. If you do, check out the EA Help website for more info on how to run it. Once you have the results please send them to me in a direct message. 

        Thanks again. 

        /Kent

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