Forum Discussion

Rising Newcomer

2 days ago

"Recognized Device" bug on Xbox (Case #247027186)

Hello, I am locked out of my EA account, but able to log in with my Xbox account. because I lost access to my old email and phone number. Live chat keeps telling me to use 'Verify on a Recognized D...

xbox

EA_Barry

Community Manager

2 days ago

smiledog00001

We cannot verify your account or make any account changes via the forums. Please make contact with an EA Help Advisor and let them know that 'Verify on a Recognized Device' is not working for you. Hopefully they will be able to verify your identity another way and then change your account email.

EA Help

Thank you. EA_Barry.

smiledog00001

Rising Newcomer

11 hours ago

I have had many times. They said that’s the only way to fix it. They said I should wait a little before trying again. I did, yet still nothing happened. I have been told to end the conversation and try with another person. Over and over. Same results. 🫩