Red dot but no new skin
Hello
I haven't played for more than a year and came back to game to find out a thing that drives me crazy.
My issue is that I have a red dot for new skin in pathfinder's tab, however I don't have one.
Asked support and I recieved an answer that is it because I have used an exploit to get a skin (twith prime's one I guess), however I didn't. I had twitch prime but I don't remember if I connected it or not at that time (I dont' use it anymore).
I don't really care about skins overall and I don't even play pathfinder, I just want to remove that dot, cause it kinda drives me nuts. Also my account was hacked for quite a long time, maybe you can track that or how I reclaimed it to get some info you would need.
Spoiler
Urvashi (16.05.2020, 11:14:51): Thank you for contacting EA HELP, my name is Urvashi, may I start with your first name please?
Vitalii (16.05.2020, 11:15:06): Helloo, my name is Andrey
Urvashi (16.05.2020, 11:15:31): Hello Andrey. It's pleasant meeting you here. Apart from the issue, hope you are doing great.
Urvashi (16.05.2020, 11:15:32): 🙂
Urvashi (16.05.2020, 11:15:41): I can see that you’re facing issues with ‘Apex Legends’. Could you please explain what’s happening?
Vitalii (16.05.2020, 11:16:27): I haven't played apex for more than a year, and when I tried to clear dots for new skins and other items, I didn't find anything new in pathfinder's tab, although it shows that some new skin should be
Vitalii (16.05.2020, 11:16:56): I get a bit annoyed by such small things, can it be fixed?
Urvashi (16.05.2020, 11:18:38): Thank you for the information. I can surely understand unable to find new skin in pathfinder's tab can be quite inconvenient ,but do not worry,I'll try to help you once I collect some details .
Urvashi (16.05.2020, 11:18:46): May I ask few questions so I may collect some details and can help you with skin issue?
Vitalii (16.05.2020, 11:19:23): yeah sure
Urvashi (16.05.2020, 11:20:36): Thank you.Please provide me the email address in which you're facing the issue.
Vitalii (16.05.2020, 11:20:48): [edit: email address removed]
Urvashi (16.05.2020, 11:22:06): Thanks . Just to clarify , Pathfinder's tab shows that there is a new skin but nothing is there?Right?
Vitalii (16.05.2020, 11:22:11): yes
Urvashi (16.05.2020, 11:23:50): Alright Andrey. I would like to inform you that you will need to play few games and it should be unlocked automatically for you . So please wait and play games to get this skin 🙂
Vitalii (16.05.2020, 11:24:30): well I have played a number of games in past 2 days
Vitalii (16.05.2020, 11:24:38): or did you fix it right now?
Urvashi (16.05.2020, 11:26:38): Well Andrey, we do not have such option to add skin in the game however I would recommend you to try playing few more games and also try repairing the game .This should fix the issue for you .
Vitalii (16.05.2020, 11:27:21): I don't really care about skin on pathfinder to be honest, I just want to get rid of the dot, it kinda triggers me (sorry if it sounds stupid)
Vitalii (16.05.2020, 11:27:30): I dont even know what skin are we talkin bout
Urvashi (16.05.2020, 11:29:47): I understand ,Could you please go through this article and check the resolution shared by our community manager- https://answers.ea.com/t5/Technical-Issues/Red-dot-and-nothing-new/td-p/7705389
Vitalii (16.05.2020, 11:32:11): sorry I didn't find the resolution
also I didn't use the exploit to get a skin
I dont care about skin that much anyway
Vitalii (16.05.2020, 11:32:18): or skins overall
Vitalii (16.05.2020, 11:34:43): sorry but can't you just remove the dot from the tab?
Urvashi (16.05.2020, 11:36:54): Had there been any option for me to remove the dot on my end I would have done it for you at the earliest . I would suggest you to please keep playing the game and repair the game as well . Hope you will understand my limitations here with the options. In spite of willing to help you, I am helpless. H
Vitalii (16.05.2020, 11:37:54): the thing is that I already did reinstall the game completely and played like 50 or 80 games
Vitalii (16.05.2020, 11:38:14): this dot kinda drives me crazy
Urvashi (16.05.2020, 11:41:18): Please wait. Let me check with my team .
Vitalii (16.05.2020, 11:43:40): ok
Urvashi (16.05.2020, 11:44:57): I am in touch with my expert team and discussing your case .Please dont mind my silence
Vitalii (16.05.2020, 11:46:11): of course, no problem
Urvashi (16.05.2020, 11:46:28): Andrey, Could you please attach a screenshot of the red dots here . We would like to have a look at it
Urvashi (16.05.2020, 11:47:03): You can find the option to attach the screenshot in this chat box .
Urvashi (16.05.2020, 11:49:39): Any update?
Vitalii (16.05.2020, 11:50:07): accidently refreshed tab
Urvashi (16.05.2020, 11:50:29): No issues
Urvashi (16.05.2020, 11:50:29): ;
Vitalii (16.05.2020, 11:50:31): cant send another one
Urvashi (16.05.2020, 11:50:36): Got the picture thank you
Urvashi (16.05.2020, 11:50:47): Now you can send another one
Urvashi (16.05.2020, 11:54:43): Thanks for holding !
Urvashi (16.05.2020, 11:54:51): I just had a long conversation with my team .
Urvashi (16.05.2020, 11:55:21): I would like to inform you that this is happening because you have used an exploit https://answers.ea.com/t5/Technical-Issues/Red-dot-and-nothing-new/m-p/7705410/highlight/true#M32313
Urvashi (16.05.2020, 11:56:00): Please post it on forums to receive the help from our community manager .
Vitalii (16.05.2020, 11:56:52): well I haven't though, why you occuse me on using exploits just like that?
my account was hacked for quite some time though, you can probably track me reclaiming it
Urvashi (16.05.2020, 11:58:25): Yes I believe what you are saying is true however we dont have any option to remove those red dots . You will need to post it on forums with all the details of the issue so that it could reach the concerns of the specialists and the needful is done
Vitalii (16.05.2020, 11:58:45): and if it does not?
Urvashi (16.05.2020, 11:58:45): I would also like to inform you that posting the issue on forums is the only way an issue could be brought under the concerns of the Community team as the forums are visited and reviewed by the Community team on a regular basis.
Here is the link: https://answers.ea.com/t5/Apex-Legends/ct-p/apex-legends-en
Vitalii (16.05.2020, 12:00:19): ok, thank you for your time, have a good day
Urvashi (16.05.2020, 12:00:58): Thank you so much for understanding and your kind co-operation. I truly respect that Andrey 🙂
Urvashi (16.05.2020, 12:01:03): Is there anything else I can help you with ?
Vitalii (16.05.2020, 12:02:08): No, that is the only problem I have, bye
Urvashi (16.05.2020, 12:02:21): You have been amazing to chat. Good bye and take care of you🙂
Urvashi (16.05.2020, 12:02:25): For any query with EA games, you can always contact us or check our knowledge base at help.ea.com for self-help options and Answers.ea.com for in-game queries. Thanks again for contacting EA Help.
Vitalii (16.05.2020, 11:15:06): Helloo, my name is Andrey
Urvashi (16.05.2020, 11:15:31): Hello Andrey. It's pleasant meeting you here. Apart from the issue, hope you are doing great.
Urvashi (16.05.2020, 11:15:32): 🙂
Urvashi (16.05.2020, 11:15:41): I can see that you’re facing issues with ‘Apex Legends’. Could you please explain what’s happening?
Vitalii (16.05.2020, 11:16:27): I haven't played apex for more than a year, and when I tried to clear dots for new skins and other items, I didn't find anything new in pathfinder's tab, although it shows that some new skin should be
Vitalii (16.05.2020, 11:16:56): I get a bit annoyed by such small things, can it be fixed?
Urvashi (16.05.2020, 11:18:38): Thank you for the information. I can surely understand unable to find new skin in pathfinder's tab can be quite inconvenient ,but do not worry,I'll try to help you once I collect some details .
Urvashi (16.05.2020, 11:18:46): May I ask few questions so I may collect some details and can help you with skin issue?
Vitalii (16.05.2020, 11:19:23): yeah sure
Urvashi (16.05.2020, 11:20:36): Thank you.Please provide me the email address in which you're facing the issue.
Vitalii (16.05.2020, 11:20:48): [edit: email address removed]
Urvashi (16.05.2020, 11:22:06): Thanks . Just to clarify , Pathfinder's tab shows that there is a new skin but nothing is there?Right?
Vitalii (16.05.2020, 11:22:11): yes
Urvashi (16.05.2020, 11:23:50): Alright Andrey. I would like to inform you that you will need to play few games and it should be unlocked automatically for you . So please wait and play games to get this skin 🙂
Vitalii (16.05.2020, 11:24:30): well I have played a number of games in past 2 days
Vitalii (16.05.2020, 11:24:38): or did you fix it right now?
Urvashi (16.05.2020, 11:26:38): Well Andrey, we do not have such option to add skin in the game however I would recommend you to try playing few more games and also try repairing the game .This should fix the issue for you .
Vitalii (16.05.2020, 11:27:21): I don't really care about skin on pathfinder to be honest, I just want to get rid of the dot, it kinda triggers me (sorry if it sounds stupid)
Vitalii (16.05.2020, 11:27:30): I dont even know what skin are we talkin bout
Urvashi (16.05.2020, 11:29:47): I understand ,Could you please go through this article and check the resolution shared by our community manager- https://answers.ea.com/t5/Technical-Issues/Red-dot-and-nothing-new/td-p/7705389
Vitalii (16.05.2020, 11:32:11): sorry I didn't find the resolution
also I didn't use the exploit to get a skin
I dont care about skin that much anyway
Vitalii (16.05.2020, 11:32:18): or skins overall
Vitalii (16.05.2020, 11:34:43): sorry but can't you just remove the dot from the tab?
Urvashi (16.05.2020, 11:36:54): Had there been any option for me to remove the dot on my end I would have done it for you at the earliest . I would suggest you to please keep playing the game and repair the game as well . Hope you will understand my limitations here with the options. In spite of willing to help you, I am helpless. H
Vitalii (16.05.2020, 11:37:54): the thing is that I already did reinstall the game completely and played like 50 or 80 games
Vitalii (16.05.2020, 11:38:14): this dot kinda drives me crazy
Urvashi (16.05.2020, 11:41:18): Please wait. Let me check with my team .
Vitalii (16.05.2020, 11:43:40): ok
Urvashi (16.05.2020, 11:44:57): I am in touch with my expert team and discussing your case .Please dont mind my silence
Vitalii (16.05.2020, 11:46:11): of course, no problem
Urvashi (16.05.2020, 11:46:28): Andrey, Could you please attach a screenshot of the red dots here . We would like to have a look at it
Urvashi (16.05.2020, 11:47:03): You can find the option to attach the screenshot in this chat box .
Urvashi (16.05.2020, 11:49:39): Any update?
Vitalii (16.05.2020, 11:50:07): accidently refreshed tab
Urvashi (16.05.2020, 11:50:29): No issues
Urvashi (16.05.2020, 11:50:29): ;
Vitalii (16.05.2020, 11:50:31): cant send another one
Urvashi (16.05.2020, 11:50:36): Got the picture thank you
Urvashi (16.05.2020, 11:50:47): Now you can send another one
Urvashi (16.05.2020, 11:54:43): Thanks for holding !
Urvashi (16.05.2020, 11:54:51): I just had a long conversation with my team .
Urvashi (16.05.2020, 11:55:21): I would like to inform you that this is happening because you have used an exploit https://answers.ea.com/t5/Technical-Issues/Red-dot-and-nothing-new/m-p/7705410/highlight/true#M32313
Urvashi (16.05.2020, 11:56:00): Please post it on forums to receive the help from our community manager .
Vitalii (16.05.2020, 11:56:52): well I haven't though, why you occuse me on using exploits just like that?
my account was hacked for quite some time though, you can probably track me reclaiming it
Urvashi (16.05.2020, 11:58:25): Yes I believe what you are saying is true however we dont have any option to remove those red dots . You will need to post it on forums with all the details of the issue so that it could reach the concerns of the specialists and the needful is done
Vitalii (16.05.2020, 11:58:45): and if it does not?
Urvashi (16.05.2020, 11:58:45): I would also like to inform you that posting the issue on forums is the only way an issue could be brought under the concerns of the Community team as the forums are visited and reviewed by the Community team on a regular basis.
Here is the link: https://answers.ea.com/t5/Apex-Legends/ct-p/apex-legends-en
Vitalii (16.05.2020, 12:00:19): ok, thank you for your time, have a good day
Urvashi (16.05.2020, 12:00:58): Thank you so much for understanding and your kind co-operation. I truly respect that Andrey 🙂
Urvashi (16.05.2020, 12:01:03): Is there anything else I can help you with ?
Vitalii (16.05.2020, 12:02:08): No, that is the only problem I have, bye
Urvashi (16.05.2020, 12:02:21): You have been amazing to chat. Good bye and take care of you🙂
Urvashi (16.05.2020, 12:02:25): For any query with EA games, you can always contact us or check our knowledge base at help.ea.com for self-help options and Answers.ea.com for in-game queries. Thanks again for contacting EA Help.
