Refund

Hello, @GuntherWolfgangz.

There are numerous ways to contact an advisor. You can try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. As far as your issue goes, we can try stepping through some connection troubleshooting. Let me know if you'd like to do that.

I tried https://help.ea.com/en/contact-us/new/ going through here but there was no alternatives giving me the option to actually contact you.

As for connection troubleshooting, go ahead.

I know when my internet is bad, and it is at times.

But the game does not seem to be affected by it at all.

And im talking about frame stuttering( No fps drops ), not ping / ms

@GuntherWolfgangz 

It's possible you weren't choosing options that put you in touch with a live support advisor. Requesting a refund should be one of them that do though so I'm not sure why you wouldn't be getting the options for chat or requesting a callback. To get the callback option, you also need to be in a country where we have phone support available.

As far as troubleshooting goes, we'll give that a shot. Are you on a wired or wireless connection?

Wired, 30/10mb

@GuntherWolfgangz 

Thanks. Let's start with the basics then. If you haven't in a while, it would be good to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

I've done this numerous times.

I usually leave the router off for 5-10 minutes.

Does not help im afraid

@GuntherWolfgangz 

Can you run a UO Trace and screenshot the results? Instructions are here.

Did 3 tests

@GuntherWolfgangz 

Can you run the test again and follow all the instructions? It looks like you didn't hit the Poll button.

Hopefully this is enough