Re: What to do if your Apex Legends account got banned or suspended

My Apex account was banned on April 1 due to "gameplay enhancement" reasons. I immediately went to the EA Help website to appeal. After several appeals, I only received automated replies stating that the review was correct and the ban would remain. Later, my account's penalty record disappeared – there is no longer any penalty shown, but my Apex account remains banned.

I then contacted an EA advisor, who told me that my Apex account is still banned and again asked me to submit an appeal through the penalty record page. I explained that I cannot appeal because there is no penalty record. The advisor still insisted that I appeal, telling me to manually fill out a form and select the appeal issue. However, after filling out the form, there was no button to send the email. So I am reaching out here to ask:

I see no penalty record in my penalty history, and there is no way to submit an appeal.

When filling out the form to submit an appeal, there is no "send email" button.

When I asked the EA advisor to help me contact the TOS team, the advisor replied that they cannot contact them or that appeals have reached the limit and cannot be processed.

I feel that your EA advisors are useless. I have over 5,000 hours in Apex, and my account contains countless skins, items, etc. I have spent a lot of money. I would never use my account to violate any game rules. On April 1, 2026, after the game update, I purchased the Revenant Prestige Skin from the event, then turned off my computer and went to sleep. The next day, I found my account was suspended. I did not play Apex during that time.

I then downloaded my EA data and found multiple suspicious IP login attempts. I also checked my Steam login history and found different IP addresses. I marked all the screenshots and detailed IP data, but your team still told me the penalty was correct. I am very disappointed. I need a reasonable explanation.