Forum Discussion

2 years ago

Solved

Repeat suspension

I just got back on Apex right before Season 17. I've been grinding out the game actually having fun and a few weeks in (6/27) I got suspended without any explanation. I appealed it and they explained...

EA_QueenBee
2 years ago
Hey @PhoenixFlame777,

Unfortunately we're not able to look into bans here on the forums. It sounds like you've already reached out to our terms of service team, which is the right way to go, as they can take a look into this for you to see if it's justified.

But if they've already responded that it is, and you don't use chat in any way in-game, then is it possible that maybe it's an account name issue? Could that be flagged as offensive and be causing you to get these temporary bans?

EA_QueenBee

Community Manager

2 years ago

Hey @PhoenixFlame777,

Unfortunately we're not able to look into bans here on the forums. It sounds like you've already reached out to our terms of service team, which is the right way to go, as they can take a look into this for you to see if it's justified.

But if they've already responded that it is, and you don't use chat in any way in-game, then is it possible that maybe it's an account name issue? Could that be flagged as offensive and be causing you to get these temporary bans?

PhoenixFlame777
2 years ago
I mean I just use my PSN name, but I guess I could try changing it IF THE GAME WOULD LET ME IN...
- EA_QueenBee
  Community Manager
  2 years ago
  @PhoenixFlame777,
  
  I get the frustration, especially when it's ambiguous what the actual issue is. Hopefully you can get to the bottom of it though. I don't suppose your ban history has any more information as to what the problem might be?
  
  https://help.ea.com/en/my-ban-history/
  - PhoenixFlame777
    2 years ago
    Absolutely none, and even when I specifically requested an explanation on the second suspension they gave me the same cookie cutter response as the first time. It just says the general offense thing in the ban history.