Replying to case

Hi klt6j0lmur6q​,

Thanks for reaching out!

I'm sorry to hear that you're having trouble responding to your existing case, especially when its status is showing as Waiting for Player. I understand how frustrating it must be when you're trying to provide the requested information but can't get your response through.

Could you try a few quick troubleshooting steps?

• Sign in to My Cases and try opening your case directly from there.
• Try using a different browser or an incognito/private window.
• Clear your browser's cache and cookies, and temporarily disable any browser extensions that might interfere with the submission.

Regarding the confirmation email, not receiving one doesn't necessarily mean your response failed to submit. I'd recommend checking your case status in My Cases to see whether anything has changed.

Since you also mentioned that the chatbot keeps directing you to the ban appeal process, you can try reaching our support team through the webform and explain that you're unable to respond to an existing case.

Thanks for your patience!