Forum Discussion

3 years ago

Request for Account Unban due to Offensive Language

Dear EA Support Team, I am writing to express my sincere apologies for my previous actions that resulted in my account being banned. I am deeply regretful for my use of offensive language, and I ful...

Mikimuster3

Hero+

3 years ago

Hello @ImViolation11

First off, let me start by saying welcome to EA’s “Answer HQ”. AHQ is a community-based support platform. It's a new approach to our community experience and a fun way of helping other players or getting answers (from players & experts).

Unfortunately, we can not help here in the Answer HQ forum, because we are only forum members like You. It is necessary that you dispute the Ban at EA TOS team:

https://help.ea.com/en/help-contact-us/?product=ea-desktop&topic=dispute-ban-suspension

ImViolation11
3 years ago
If I click on "RESUME CASE"(picture 1 or https://help.ea.com/en/help-my-cases/) I get send back to https://help.ea.com/en/help-contact-us (picture 2) and nothing happends.
Its like I have never clicked the button.
- EA_Mako
  Community Manager
  3 years ago
  Hi @ImViolation11,
  
  Your first image shows that case status is still in progress, which means our ToS team has not completed their investigation. There's nothing to resume at this time as it's still with the team for review.
  
  At that point you'll just need to wait for a reply from the team. You would be able to resume the case once it's received a response if you need to follow up after that appeal is complete.
  
  Thanks for the patience while they're getting to your case!