Forum Discussion
3 years ago
If I click on "RESUME CASE"(picture 1 or https://help.ea.com/en/help-my-cases/) I get send back to https://help.ea.com/en/help-contact-us (picture 2) and nothing happends.
Its like I have never clicked the button.
EA_Mako
Community Manager
3 years agoHi @ImViolation11,
Your first image shows that case status is still in progress, which means our ToS team has not completed their investigation. There's nothing to resume at this time as it's still with the team for review.
At that point you'll just need to wait for a reply from the team. You would be able to resume the case once it's received a response if you need to follow up after that appeal is complete.
Thanks for the patience while they're getting to your case!
Your first image shows that case status is still in progress, which means our ToS team has not completed their investigation. There's nothing to resume at this time as it's still with the team for review.
At that point you'll just need to wait for a reply from the team. You would be able to resume the case once it's received a response if you need to follow up after that appeal is complete.
Thanks for the patience while they're getting to your case!
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