Forum Discussion

3 years ago

Request for Account Unban due to Offensive Language

Dear EA Support Team, I am writing to express my sincere apologies for my previous actions that resulted in my account being banned. I am deeply regretful for my use of offensive language, and I ful...

ImViolation11

3 years ago

If I click on "RESUME CASE"(picture 1 or https://help.ea.com/en/help-my-cases/) I get send back to https://help.ea.com/en/help-contact-us (picture 2) and nothing happends.
Its like I have never clicked the button.

EA_Mako

Community Manager

3 years ago

Hi @ImViolation11,

Your first image shows that case status is still in progress, which means our ToS team has not completed their investigation. There's nothing to resume at this time as it's still with the team for review.

At that point you'll just need to wait for a reply from the team. You would be able to resume the case once it's received a response if you need to follow up after that appeal is complete.

Thanks for the patience while they're getting to your case!