Request for Apex Account Recovery - Account Reset Issue
Dear EA Customer Support Team,
I hope this email finds you well. I am writing to seek urgent assistance with my Apex Legends account, which has been unexpectedly reset and I am unable to access my previous progress. I desperately need help to restore my account to its original state.
Here are the details of my issue:
Account History:
I have been playing Apex Legends on the Origin platform since early 2022. At that time, I actively played the game and accumulated significant in-game progress, including leveling up my character, unlocking cosmetics, and earning various achievements. However, I haven't logged in for a while due to personal reasons.
Current Problem:
Recently, I decided to resume playing Apex Legends and linked my Origin account to my Steam platform via the EA app. To my surprise, my Apex account has been completely reset to level 1, losing all my previous progress, in-game items, and currencies. This has been extremely frustrating as I invested a lot of time and effort into building my account.
Possible Causes and Actions Taken:
I double-checked my account details during the linking process and confirmed that I used the correct EA/Origin credentials. I suspect that the account synchronization might have encountered an error, leading to data loss. I have also tried signing in through both Origin and Steam, but the issue persists.
Additional Information:
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Platform(s) Played On: Origin (previously), Steam (now linked)
I understand that account recovery can be a complex process, but I truly value my progress in this game and would greatly appreciate any help you can provide. Please let me know if there are any additional steps or documents required for verification.
Thank you so much for your time and assistance. I look forward to hearing back from you as soon as possible.
[CM - Edited to remove account details]
Hey RICKROLL9527,
I've removed some of the details shared in your post since these are public forums visible to everyone - please keep any account details secure!
As far as the account itself, are there any other emails you may have used in the past that you could check? I understand you've said that this has already been double-checked, however the account you're currently posting with has only launched Apex on any platform very recently. If you were playing back in 2022, that would have definitely been on a different EA account.
If there aren't any other emails that may have been used at all, it's also possible your account with this email was accessed at some point by someone else who then changed the email. After that point if you tried using the email again, you would have been able to create this new account, but it would not be the same account despite using the same email again.
It would be best to contact support directly so they can help try to track down the original account that may have used this email otherwise, as that's the one you'd need to link your Steam account to in order to recover that previous progress.
