Request for Assistance with Account Transfer and Battle Pass

Question

Hi,&nbsp;My original Apex Legends account (safa7tagmo3) was hacked, so I created a temporary account (elmahrosa) to continue playing. On March 28th, 2025, I purchased the Ultimate Battle Pass on the temporary account.&nbsp;Now that I have recovered my original account, I would like to transfer the Battle Pass or its value to my original account, or alternatively, transfer my original account skins to the new one since I might continue using it.&nbsp;Additionally, I have a rare Heirloom on my original account, and it would be a significant loss if it were to be permanently tied to the hacked account. This situation isn’t my fault — it’s an issue with your company not adequately protecting user accounts.&nbsp;I have contacted EA Help and did not receive a helpful response. I am now reaching out for your support to either transfer my Battle Pass to my original account or ensure that my skins and Heirloom are accessible on the new account.&nbsp;If transferring my skins is not possible, I request that you grant the Ultimate Battle Pass on my original account.&nbsp;I have attached the purchase receipt as proof.&nbsp;Thank you very much for your help!&nbsp;Best regards,Mostafa

ea_mako · Answer

Hey safa7tagmo3,
If you had purchased the Battle Pass on a particular account, it will remain available to you on that account.
However, I'm afraid we cannot transfer a Battle Pass or the contents/progress you've made on one account to another, separate account.&nbsp;

ea_mako · Answer

Your skins should be available back on the original account, unless the platform you play on was unlinked.
As far as playing on a single account however, it is not possible to transfer anything between two separate accounts, whether that's moving a Battle Pass you purchased on one account or the skins/heirloom you have on the other.

midnight9746 · Answer

safa7tagmo3&nbsp; You would contact EA Support about merging your two EA Accounts.Note: In order for them to help you, you have to be able to prove ownership of both EA Accounts and I'm not sure if they can merge two Apex Legends game progression, so I would ask them if they could.

safa7tagmo3 · Answer

So what i do to have my skins back ? And play on one account not two separate accounts&nbsp;

Forum Discussion

Request for Assistance with Account Transfer and Battle Pass

4 Replies

About Apex Legends Technical Issues

Recent Discussions

Purchased Voidwalker pack and lost coins

Denied Appeal, Wrongfully Banned.

Apex keeps loading up and then crashing into black screen

Purchased ultimate + battle pass and got nothing

Gifting problem