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I'm not blaming you or other players. It's very possible this is due to an issue with your ISP in that region. If we discover any issues with our own servers, we'll make an announcement.
Unfortunately, I'm out of suggestions. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
- EA_Aljo5 years ago
Community Manager
The code net issue is being investigated, but since this can be caused by general connection issues, we also need to go through troubleshooting.
- 5 years ago@EA_Aljo we are loosing another game season cause of failed apex updates. to tell u the truth i have no mood going into more appeals and experiment with possible solutions that wont work. r we gonna get any free levels to the battle pass in case we manage somehow to finish it or its a waste of time ?
- 5 years ago
so
a month has passed since my initial post
game has still issues. most common issues are the huge spike lags, fps drop and getting my teammates disconnected so i always land solo
game experience has gone from bad to worst.
i still have NO update on my issues. in 10 games only 2 are playable.
is EA going to make an announcement about these issues? are we gonna get refunded / or lvl rewarded for the battle pass?
is anyone going to answer me and tell me what to do?
- 5 years ago
This game is in self-destruction nobody makes something to fix these issues. Servers are literally ridiculous. And they said pkease restart ps4, please restart router, maybe yoyr internet connection has problem. That's unbelievable really, they don't admit that game is full of bugs and problems and they make nothing for that, only new events.
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- EA_Blueberry7 years ago
Community Manager
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