Forum Discussion

4 years ago

Solved

says ea credentials have expired on my ps4 apex, but the email is a old one

i logon to my Ps4 Apex and it pops up saying that my ea credentials have expired but i cant reset password because of it being a old email and i cant access the old email. and i try to delete and reinstalled apex but the message still pops up ive contacted ea at least over 10+ times and they couldn't Unlink or even delete the account cause they think im not the owner.

does this mean i will have to start over again on apex?

EA_Mako
4 years ago
Hey @fusiion18,

If you no longer have access to the original email address that was linked to your PS4 account, the only way around this would be contacting support to try and verify that old account so an advisor can change that email address for you.

If they weren't able to verify ownership of the account, I'm afraid we won't be able to make any changes to the account, which would include unlinking or deleting anything attached to it.

You're welcome to reach back out to an advisor if you can think of any other information to help verify the account, but without that verification I'm afraid we wouldn't be able to help out with this account.

5 Replies

EA_Mako
Community Manager
4 years ago
Hey @fusiion18,

If you no longer have access to the original email address that was linked to your PS4 account, the only way around this would be contacting support to try and verify that old account so an advisor can change that email address for you.

If they weren't able to verify ownership of the account, I'm afraid we won't be able to make any changes to the account, which would include unlinking or deleting anything attached to it.

You're welcome to reach back out to an advisor if you can think of any other information to help verify the account, but without that verification I'm afraid we wouldn't be able to help out with this account.
fusiion18
4 years ago
okay thank you appreciate the help and comments 🙂
Whykikkamookow
4 years ago
But what if the email the link is being sent to isn't my email & isn't the email associated to my EA account?
Firekiid11
3 years ago
@EA_Mako Hey I try to link my Xbox account to my ps5 account and it told me that my credentials or expired so don't know what to do
EA_Mako
Community Manager
3 years ago
Hey @Firekiid11,

If you're getting a message about expired credentials, that should mean you just need to reset the password for the EA Account currently linked to that console.

Please try these steps to reset the password for the EA Account, then check your account page here to be sure this is the one linked to your console accounts.

If you're not seeing those connections or are otherwise unable to get that password reset completed properly, please reach out to support directly so they can take a closer look at your account.