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EA_David's avatar
EA_David
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3 years ago

Season 13 patching issues info gathering thread

Hey guys, we just wanted to create this thread to gather info and feedback on any patching issues you may experience with the transition into Season 13. 


If you do have issues:

  • Please include your platform.
  • Be as complete with info as possible. Even the smallest detail could be relevant. 
  • Please let us know if you're prone to experiencing repeated similar issues or if it's a once off, is good.

177 Replies

  • I am unable to launch the game through Origin since the last update. Easy Anti-Cheat loads slightly longer than the last update and then nothing happens. Occasionally I will get the actual Apex exe loaded, but all that is displayed is a white window that is unresponsive. When I as able to launch the game, I was always able to launch the game smoothly.

    I'm using an FX 8350, 32GB of 1800MHz RAM, RTX 2070 Super, and Windows 10.

  • yt-Leonartist's avatar
    yt-Leonartist
    3 years ago
    I was able to solve the issue! I installed Autoruns and deleted the unverified Bluetooth drivers on my computer. I don't use Bluetooth at all so it wasn't a loss. Its crazy how that ended up being a solution.
  • 2307mia's avatar
    2307mia
    3 years ago
    @PaNeMeRiP i have the same os and the same problem... I read of at least other 4 users in this section who had the same problem.
  • Game does not launch since july28 update. I used the solution shared by other players on the network and deleted my system file (X: \ HC \ hcard KGg sys KGp.sys.)After the deletion was completed, when I started the game, I found that I could successfully play, so I played a three person game. When the game was over, I immediately received the ban. When I contacted the service team, they told me that I cheated. I started playing this game in 2019. Maybe PC players at that time should understand the situation at that time. I love this game deeply, and I have paid time and money.

    I can't cheat. I don't understand why I deleted the system files. Instead, I received a ban because of this. There are many players like me who also deleted the system files, and they have restored their accounts with the help of EA. And I was considered cheating.Of course, many players have not lifted the ban. Up to now, the bug that PC players can't log in to the game has not been fixed, but I, a player who tries to solve the problem by myself, received a ban.

  • pc win 7 professional Service pack 1 build 7601
    hardware

    mobo: MSI X570-A PRO (MS-7C37)
    gpu:    NVIDIA GeForce RTX 3070 Ti (GA104) @ 1845 MHz
    cpu:    AMD Ryzen 5 3600X 6-Core Processor
    ram:   2x G.Skill 16384 MB (DDR4-3600) sl16
    ssd:    Samsung SSD 970 EVO 1TB

    game freezes/stutters 
    at perfect time intervals as shown on screenshot from msi afterburner grafs, 
    in the stutters time ms jumps from4-9 up to 120-130 same as fps dips by 20-30%... and screen get  totally frozen for that short period of time rendering game totally unplayable,
    stutters stays the same on 2-4k resolution all ultra settings like on 1600x1200 res all minimum setting,
    stutters accure even when game is minimized and workd at background (sutters/soundcracks accure in windows) 

    season 14 starts and stutters stays the same as before.... nothing in that matter was fixed with current 15gb update.

    things i try :
    everything that people listed above, there is nothing more i can do on my end...

    this problem accure only in apex legend all others triple A games gives no similar issues 



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