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SinningFather's avatar
3 days ago

Server Sync, Account Not permitted to Play Online

Hello everyone, I'm kind of at a loss for what to do. I'm playing on Xbox One, and I keep getting kicked out when I join a game. 

I've recently moved into company provided housing and am using their Wi-Fi, I was able to play apex for about a week before this issue occured for the first time. I've also tried switching to cellular data hotspot and nothing seems to be working. 

I am able to load the game and get into the main screen fine. I can join lobby's with friends on the same console or cross-play. I can ready up and connect to a lobby, it changes to the transition/loading screen but as soon as I would be in the legend select menu I am forced back to the starter screen with "out of Sync with server code:truck". When I switch over to a hotspot it says "this account is not permitted to play online". I've never been banned or suspended and am just trying to solve the issue. If anyone can help I would greatly appreciate it.

Thank you very much. 

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hi SinningFather​,

    Just to mention, there was a recent official update confirming that "Code: truck" had been fixed across consoles as well.

    If you haven’t already, could you please try again recently and let me know whether you’re still running into the same issue?

    If the separate “this account is not permitted to play online” message is still showing after retesting, that may need a closer look from support.

    Thanks again.

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