Severe packet loss on EA anti-DDoS Apex servers with Xfinity connection
Hi there, I’m experiencing severe and consistent packet loss, but only when playing Apex Legends and only when the game connects me to EA’s anti-DDoS protected servers. After extensive testing, this does not appear to be a local network issue. It looks like a routing or peering problem between Xfinity and EA’s infrastructure.
Connection details:
- Platform: PlayStation 5 (wired via Ethernet)
- NAT Type: Open (Type 2)
- Latency: Typically 30 to 40 ms
- Advanced Security: Disabled on the gateway
What I’m seeing:
- Apex runs normally when connected to standard servers
- When the game connects to protected servers (identified by the “home plate” icon), I get 50 percent or more incoming packet loss
- Outgoing packet loss remains at 0 percent
- Server choke is 0, so the issue is not with server capacity
Gameplay symptoms:
- Heavy rubberbanding and prediction errors
- Unplayable matches from start to finish
- Consistent problem across multiple games and times of day
Important context:
- Console is hardwired, not on Wi-Fi
- Multiple Ethernet cables tested
- Gateway fully rebooted
- No port blocking or firewall conflicts
- Other games play without issue and speed tests show stable results
- Traceroutes to EA servers show normal latency and routing, but they do not reflect the UDP packet loss Apex experiences
- The issue seems tied to when I’m routed through EA’s anti-DDoS protected servers, and that’s where I see packet loss on Xfinity. When I’m on a normal Apex server, there’s no issue, no packet loss.
Thank you for taking the time to look into this. I appreciate any help you can provide as this seems to not be a one off issue and effects many users when placed on a EA’s anti-DDoS protected server from an Xfinity ISP.
