Forum Discussion

2 years ago

Shadow Society event pack missing after purchase

I saved up enough of the event credits to be able to purchase the event pack and when I purchased it, I did not receive the pack and then I’m not sure if it was related, but shortly after (maybe with...

HeRaRuS

2 years ago

I contacted them and spoke multiple times, but it feels more like communicating with an AI, there's not straight forward answers and for our luck we cant even ask for a refund.

https://help.ea.com/en/refund/

**Certain game editions that include virtual currency packs are excluded from the Great Game Guarantee.

The experience with the support is frustrating and inefficient cant find any more polite words to describe it.