Forum Discussion

IvanMunoz95's avatar
IvanMunoz95
4 years ago

Starter and Founder pack locked after switching to ps5

I have the founder and starter pack badges on the ps4 version of the game but they are locked in the ps5 version
apolokreed's avatar
apolokreed
4 years ago

I'm having the same issue. The pack doesn't appear as additional content.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, 


    Thanks for reaching out about this. 

    We've sent this up for a look. 

    • apolokreed's avatar
      apolokreed
      4 years ago

      Is there any estimate time for this issue to be solved. I don't feel comfortable paying for items and then randomly losing said items....

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        4 years ago

        Hi everyone, 

        We're still looking into this, but I'm afraid I don't have a time frame on when it might be fixed. 

        Thanks again for your patience while we're working on it. 

    • apolokreed's avatar
      apolokreed
      4 years ago

      So, when will this be fixed? I refrained from buying new cosmetics since i can apparently lose access to them at any given moment....

      • IvanMunoz95's avatar
        IvanMunoz95
        4 years ago
        @apolokreed wrote:

        So, when will this be fixed? I refrained from buying new cosmetics since i can apparently lose access to them at any given moment....

        I pretty sure this problem is at the bottom of the list of things to fix which sucks.

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