Forum Discussion

IvanMunoz95's avatar
IvanMunoz95
4 years ago

Starter and Founder pack locked after switching to ps5

I have the founder and starter pack badges on the ps4 version of the game but they are locked in the ps5 version
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Hi there, 


Thanks for reaching out about this. 

We've sent this up for a look. 

apolokreed's avatar
apolokreed
4 years ago

Is there any estimate time for this issue to be solved. I don't feel comfortable paying for items and then randomly losing said items....

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi everyone, 

    We're still looking into this, but I'm afraid I don't have a time frame on when it might be fixed. 

    Thanks again for your patience while we're working on it. 

    • IvanMunoz95's avatar
      IvanMunoz95
      4 years ago
      @EA_Kent wrote:

      Hi everyone, 

      We're still looking into this, but I'm afraid I don't have a time frame on when it might be fixed. 

      Thanks again for your patience while we're working on it. 

      Thanks for the heads up, if you can when thwir is a solution can you post a time frame. Thanks 

    • proflongshot's avatar
      proflongshot
      4 years ago

      Is there any word on an update? I'm having this issue as well.

    • XxZeroxX205's avatar
      XxZeroxX205
      4 years ago

      Replying to this thread just to make it clear that this is still an issue! 70$ spent between the starter and founder packs and I still can’t access any of those said cosmetics on ps5. Things that I already paid for and that were attached to my account. Please Respawn, get to this when you can. Thanks. 

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