Forum Discussion

TiGaNHo's avatar
TiGaNHo
7 years ago

Startup Failure, Requires a Directx 11

Opening game gives the following error "The video device failed to initialize because it doesn't support the required features"   I added the print here https://prnt.sc/mh1qrp My notebook i5 2...
CoolKapro's avatar
CoolKapro
7 years ago

how can i fix this error please tell me

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    7 years ago

    Hey there, can you try these steps please and let me know if they help?

    • CloneNoxth's avatar
      CloneNoxth
      7 years ago

      HI, I got the same error.

      Error pop up: 

      My Spec: 

      Please check. Thank you

    • Alvin1237's avatar
      Alvin1237
      7 years ago

      Please help me diagnose my computer. Can you please let me know what system requirement I did not meet? 

      • EA_Cade's avatar
        EA_Cade
        Icon for The Sims Team rankThe Sims Team
        7 years ago

        @Alvin1237 Looks like your video card is the culprit here, you miss the minimum specs by just a little bit there. 

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