Steam account hacked, EA account banned

@miso_tsg 

Account security is the responsibility of the account owner, any behaviour on the account can be actioned.

You can try submitting a new report to the TOS team if you feel like it wasn't investigated properly, try to give as much detail as possible.

Alternatively you could try contacting them via twitter: https://twitter.com/EAHelp (Though they'll most likely redirect you to the site)

Though don't send any tickets about the issue if they tell you not to send any further tickets on the matter.