Forum Discussion

3 years ago

Stuck in Matchmaking- Cannot get into ANY mode

For the last 6 hours I haven't been able to match in any mode whatsoever. Players in queue between 1-6 only. Worked all perfectly this morning. Ran the following troubleshoots to no avail: >restar...

EA_Aljo

Community Manager

3 years ago

Hi there, @yohinny

Thanks for reaching out about this. I'll try to help. It would be good to make sure your equipment was properly power cycled. To do that, follow these steps - unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know what happens.

If you feel your account was hacked, please see the following article for help. Thanks!

yohinny

3 years ago

@EA_Aljo reset modem fully as suggested. Still not matching up.

Did get a connection time out error when trying again, which your trouble shooting options via 'unable-to-connect' guide repeats the steps I've tried all day.

Maybe my account needs looking into by your technical team?