Forum Discussion

3 years ago

Stuck in Matchmaking- Cannot get into ANY mode

For the last 6 hours I haven't been able to match in any mode whatsoever. Players in queue between 1-6 only. Worked all perfectly this morning. Ran the following troubleshoots to no avail: >restar...

EA_Aljo

Community Manager

3 years ago

@yohinny

This is not an account issue, but you're welcome to contact an advisor and discuss this by opening a case here.

Speed isn't the issue. A fast connection is great, but that doesn't guarantee a stable connection. It's like a driving a race car over a road full of potholes. Sure, the car is fast, but it's only as fast as the road it's on.

Unfortunately, I can't help if you don't want to go through any troubleshooting. Just let me know if you change your mind, but I'm heading out for the weekend in about 20 minutes so it would be best to contact support for assistance if you'd like to do any troubleshooting.

yohinny

3 years ago

@EA_Darko @EA_Mat @EA_Dave please can you assist following the above?

dogiojoe
3 years ago
@yohinny wrote:
@EA_Darko @EA_Mat @EA_Dave please can you assist following the above?
I have been having the same EXACT issue on both my Series X and PS5. I’ve done all of the above and have been trying to find a match for the last 5 days, with no luck for any mode. Please help!
- EA_Aljo
  Community Manager
  3 years ago
  @dogiojoe @yohinny
  
  As a test, try connecting your console to a mobile hotspot. Let me know if you're able to join matches or not. Thank you.
- yohinny
  3 years ago
  @dogiojoe I seem to have tried a few things and think I've solved it.. some of my settings have been changed or reset without me doing anything. However check in Apex settings:
  >Crossplay - make sure it's on.
  Let ne know what yours says?
  - EA_Aljo
    Community Manager
    3 years ago
    @yohinny
    
    Thanks for reporting back with these details. Hopefully, they help others in the same situation. Please let us know if you have any other issues. Good luck and have fun 🙂