Forum Discussion

6 years ago

stuck in matchmaking on pc

my apex has been stuck in matchmaking but ive tried everything in the forums sadly except reinstalling and i really dont want toooooooooo

CR1Mx

6 years ago

@EA_Kent Yea I tried that, it didn't work. Thanks for helping me

EA_Kent

Community Manager

6 years ago

@CR1Mx

Thanks for trying it out!

When you have the time could you try running a UO Trace and send me the results in a direct message? That will give us a look at the connection between your PC and the servers, so if there's something happening in between we should be able to spot it.

For more details on how to run the test check out the EA Help website. Feel free to send me the results in a direct message once you have them. Thanks again!

/Kent

EA_Kent
Community Manager
6 years ago
Hey @CR1Mx,

Apologies for the late reply on this.

I got the UO trace you sent. The results look pretty good. There doesn't appear to be any measurable packet loss. The average ping stays pretty low throughout the test as well. Out of curiosity, would it be possible to test this with a different account on the same PC? Do you run into the same issue on multiple accounts, or is it only happening with this one?

/Kent
CR1Mx
6 years ago
Right, no worries. So I tried that, but it was the exact same. I don't think it has to do with the account.