Stuck in queue.
For the past week and a half i have unable to enter into a game. In the first three days i was only able to play one game before it got stuck in queue. It will either say party not ready, matchmaking or connecting to match, this last 5 to 30 mins or more. I have tried switching servers, restarting the game, restarting my PS4. Even after the recent update i start can't play. Please help
Community ManagerWhat region are you from and which datacenter are you connecting to when you first launch the game?
Have you tried reinstalling the game or attempted these troubleshooting steps below? Sounds frustrating, we'll do what we can to help get you into a match.
Basic Connection Troubleshooting
https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
I am still stuck in matchmaking. I have tried the basic troubleshooting and other given solutions from other posts and nothing has worked. It has even gotten worse, I can't enter training mode or any game mode; characters, weapons and the skins are pixelated or look holographic as if it's not downloaded fully. Starting up for a game will sometimes cause a reservation time out. I have also tried partying up and it only worked twice.
Community ManagerWhat exactly have you tried from other posts?
Have you tried changing your DNS settings to 8.8.8.8 and 8.8.4.4.? We've seen a lot of players fix strange connectivity issues by swapping to or from Google/CloudFlare.
This is probably not helpful at all but I don't remember what I did plus this was weeks ago, idk.
I tried changing the DNS setting anyways and nothing has changed
Community ManagerAre you on a wired or WiFi connection and would you be able to private message me UO Trace results from the program that can be downloaded from our site here:
https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
Are you familiar with opening up ports under your router's admin panel? It's possible the router has some ports blocked by default that need to be opened up for Apex Legends servers.
Port Forwarding
https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/
I have had this same problem for almost 1 week now. I’ve tried resetting my PS4 and WIFI. I tired deleting and redownloading. I even made a whole new respawn account and STILL cant get past “1player in queue”. The only time I can play the game is when I join a friends lobby. But I could wait for hours if I was just solo queueing. This is terrible. Im downloading WZ2 just to play something.
Okay so has anyone had luck solving this problem?
@kingtrae16
As this thread is a bit old at this point, we are going to lock this down so that we can prevent any necro-posting.
If you run into any further issues please create a new thread so that we can begin tracking accordingly!
Community Manager
