Forum Discussion

7 years ago

Stuck on loading screen, Apex legends wont load. PS4

Sup guys, I've been having this problem for over a week, today I used one of my other Psn accounts, played and everything was fine, once I logged out I had the same problem, it seems like this is hap...

EA_Blueberry

Community Admin

7 years ago

Are you still running into some trouble with this, @Cheesus4?

Have you tried a reinstall of the game and power cycle with the PS4 yet?

Power Cycle

Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
Turn it back on after 1 minute. Launch the game.

Jay_samba

7 years ago

Tried everything. From resetting my ip to reinstalling the game, nothing worked. Friend of mine has the same game. When are you fixing this?

EA_Blueberry
Community Admin
7 years ago
@Jay_samba

Try setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4)

Let me know if that gets you in.
- FStein1860
  7 years ago
  Changing the DNS manually worked for me
- Jay_samba
  7 years ago
  Hi Blueberry,
  I also tried that, also didn't work. I even went to a friends house to see if the network somehow causes problems, but still stuck on the loading screen.
  Any other ideas?
  Cheers
  - EA_Blueberry
    Community Admin
    7 years ago
    @Jay_samba
    
    Try restoring the license of the game on your account.
    
    How to restore a license on PS4
    
    https://manuals.playstation.net/document//en/ps4/settings/license.html
- AndreasLevin
  7 years ago
  @EA_Blueberry This fixed it for me. Thank you 🙂