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Cheesus4's avatar
Cheesus4
7 years ago

Stuck on loading screen, Apex legends wont load. PS4

Sup guys, I've been having this problem for over a week, today I used one of my other Psn accounts, played and everything was fine, once I logged out I had the same problem, it seems like this is hap...
diablodaymo's avatar
diablodaymo
6 years ago

Here is the list of things I have done:

Rebuilt ps4 database

Uninstalled and reinstalled

Changed dns settings to google

Tested network

Unplugged astro usb and razer controller usb

Hard reset

Entered ALL of the playstation and apex legends ports on my router

Restored licenses on ps4

Apex Legends is the only game that has this problem, of not getting out of the very first apex page, the poster, with wraith, wattson and octane. It just won't get past it. Starting this game can take nearly 30 mins of closing app and reopening. Apex legends is up to date and saved to PS4 internal harddrive. 

I am wondering if anyone else is having this problem? Its a nightmare for when I am streaming.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@diablodaymo 

Let me know of the following:

  • Are you not able to connect on both a WiFi and wired connection with your PS4?
  • Are you able to login to the game under a different PSN ID?
  • Have you tried all connectivity steps here?
  • Were there any new games or apps downloaded onto your system just prior to this happening? (Ex: EA Access)
  • Are you able to connect after you visit Help.EA.com, log out (if logged in), and sign in using your PSN credentials so it pings our servers?

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