Forum Discussion

djmixxxa69's avatar
4 years ago
Solved

Suspension without warning for one bad word

I got a 7 day suspension for writing one bad word in Apex chat. I did read the terms and conditions, EA never once in the past issued me a warning (please see the screenshot). Please lift the suspens...
  • EA_Darko's avatar
    4 years ago

    You will need to speak to our Terms of Service team @djmixxxa69.

    In relation to the TOS, as it says our team may warn, suspend or ban you, there is no system where you are required to receive a warning first. 

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

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