I’ve been playing terribly because of this event in apex legends and I have checked my connection and settings,which's are fine, so all that I could look up to for this problem is the game itself. My games has been laggy and been getting kicked out while facing bugs like getting a different legend than what I wanted to originally picked. Hope they do better on the servers for our connection and fix these issues because this genesis event has been a mess. Still love the game tho.

Hi there, @cringe902. We should go through some connection troubleshooting so we can rule out any issues on your end. First, what system do you play on and do you use a wired or wireless connection? Thanks!

@EA_Aljo I run through a windows 10 computer and use a wireless network connection. 👍

@cringe902 Thanks for getting back to me. Can you switch to a wired connection or is your router too far away?

My router isn’t far away from my computer.

I know your pain man... I have the same problem for like 5 days now all after the event came. I went through live chat with EA like 5 times their "solutions" haven't helped me at all. I can play only one match normally before it starts freezing so hard that I can't even move. The game is just getting worse after every update, I am playing from season 1 so I remember how fun it was before, miss the good old days now its just raging and being mad because the game is unplayable.

Terrible bugs and connection- Genesis event

30 Replies

EA_Aljo
Community Manager
5 years ago
@marincro51

You mention that your ISP says there's an issue on they need to fix. That's not something we can help with. You'll have to wait for them to take care of it.
SpectreFang
5 years ago
@marincro51IThere has been a issue which uses 100% of your CPU all the time. This has come since gensis event. it affects all platforms.
EA_Aljo
Community Manager
5 years ago
Hello, @SpectreFang

That is a separate issue. If you're experiencing 100% CPU usage, take a look at this possible resolution.
marincro51
5 years ago
My fps is not the problem or performance, my problem is ms, my ping goes to like 130-200
SpectreFang
5 years ago
@EA_Aljo My bad. that doesnt work. I have updated all my drivers.
EA_Aljo
Community Manager
5 years ago
@SpectreFang

Just to be clear, the issue you're facing is that your CPU is at 100%? Do you have any other details?
SpectreFang
5 years ago
@EA_AljoI have tried
- reintall and repair on steam and origin
- start in safe mode
- update os and drivers
- set affinity to 2 cores

Attaching dxdiag
EA_Aljo
Community Manager
5 years ago
@SpectreFang

Thank you. I'm not seeing any issues with your DxDiag. Unfortunately, I think you'll just have to wait and see if we release an update that resolves this. It's currently being investigated and the only potential resolutions you've already tried. Apologies for the frustration ☹️
SpectreFang
5 years ago
@EA_Aljo I understand thanks for looking into 🙂
EA_Aljo
Community Manager
5 years ago
@SpectreFang

You're very welcome. If anything else comes up, please let us know. Thanks!

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Terrible bugs and connection- Genesis event

30 Replies

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