Forum Discussion

kaze281's avatar
kaze281
New Novice
4 days ago

The game won't start.

I'm getting this error and can't start the program.

 

What should I do?

6 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey kaze281​,

    Thanks for the screenshot showing the error! This is a fairly generic error itself, but there are definitely some steps to try that can generally help out with crash errors at launch like this.

     If you haven't already, I'd start with making sure there aren't issues with the game installation itself. If you're using EA app you can use the Repair option from the Apex Legends game tile, or if on Steam these steps to verify file integrity would be your best bet.

    After that I'd also be sure your drivers are up to date, particularly those for your GPU. If you're using updated drivers already, a clean reinstall with something like DDU may be helpful to make sure there aren't issues there.

    Whether you're using EA app or Steam, I'd also temporarily disable other programs or processes that could be interfering, just to see if there's a potential conflict preventing this from launching correctly. If you're seeing a different error after going through those steps please let us know!

  • kaze281's avatar
    kaze281
    New Novice
    3 days ago

    I'm playing on Steam, and I've checked the integrity of the files, but the problem persists.

     

    What should I do?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey kaze281​,

    Please try the additional steps in my previous post if repairing the game didn't do the trick. 

  • kaze281's avatar
    kaze281
    New Novice
    3 days ago

    The drivers are up to date, so I think there shouldn't be any problems.

  • kaze281's avatar
    kaze281
    New Novice
    18 hours ago

    How can I temporarily disable other programs or processes on Steam that are interfering with Apex Legends?

    Will this fix Apex Legends?

  • I am having the same issue I also deleted the file and the game still doesn't post I'm using a 9950x3d if thats helpful also what cpu are you using

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 16 minutes ago
40,248 Posts