Forum Discussion

Seasoned Newcomer

Re: What to do if your Apex Legends account got banned or suspended

I am extremely upset and cannot sleep over this matter. I purchased the premium Battle Pass on Thursday evening, only to receive an account ban the following day, with cheating cited as the reason.

My account was banned on Friday, and the support team was unavailable over the weekend. I sent my appeal right away, but I could only wait for a response starting Monday and Tuesday.

From every logical standpoint, there is no rational motive for me to buy the highest-tier Battle Pass one day and use cheats the next. This whole situation is completely illogical.

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EA_Mako
Community Manager
1 month ago
Hey warthunderCPP,

I can definitely understand that line of reasoning, though I'm afraid we don't have any ability to review or change this via the forums. If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look. They'll have the tools and records necessary to review this for you.

We're unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page once that appeal is created and the ToS team will reach back out once that review is complete. Thanks!
warthunderCPP
Seasoned Newcomer
1 month ago
Dear EA Support Team, thank you very much for your reply.
It has been five full days since my account was banned on June 26. I am writing to respectfully ask how much longer I will need to wait for the appeal review and account unban.
Seasonal events and Battle Pass deadlines will not be extended, and I cannot log in to complete missions to claim exclusive reward skins before the pass expires. I just purchased the premium S29 mid-season Battle Pass, and all my progress is stuck.
I also planned to take part in the newly launched 100-pack event and roll for heirloom shards, yet I am completely locked out of all in-game content right now. Could you please expedite the review of my appeal and lift my ban as soon as possible?
Thank you to the respected EA development team.😭