Forum Discussion

Newcomer

6 hours ago

False Positive Ban：Client shows account banned, Penalty History empty

When launching Apex Legends on PC Steam, the game pops up "The game account in the client has been banned".

I can log into EA website and EA App normally. However, the Penalty History page shows no penalties at all.

I have never used cheats, macros or any third-party tools. This seems to be an EAC false restriction.

Please help check my account status and lift this limit. I will attach related screenshots.

YCacd
Newcomer
6 hours ago
I just got my first Heirloom after recharging. I have invested time and money into this account, so I sincerely hope this false restriction can be lifted and I can keep playing normally.
EA_QueenBee
Community Manager
4 hours ago
Hey YCacd,

It's odd that your penalty history is completely empty if there's a ban on the account. I have a few questions, if that's ok:

Do you play via the EA app, or via Steam?

Have you already raised a number of appeals in the past?