The recharge has not arrived

The general problem is that I paid for the Apex recharge project with my Steam account, but the amount of gold coins in the Apex account has not arrived, though there are stil some records which is really odd.

I am a Chinese player and trade in RMB.When I played this game last night, I wanted to recharge money to buy character skins. I originally had 1000 gold coins in my account, so I chose the recharge option of 138 yuan to buy skins worth 2,150 gold coins. But when I recharged, the recharge interface was stuck, so I clicked the button to give up the transaction, but When I made a transaction again, I found that the 138 yuan in my Steam account was empty, and I logged in to the game and found that the number of Apex gold coins had not changed or 1000 yuan. Please check that I didn't recharge around 23:39 on August 10.2026 Beijing time. There are any items in the play, but my money has not arrived. Apex is a game that I like very much. I don't want to give her a bad impression because of this matter. Please help me solve it.