This profile is not permitted to play online
It gave me that error message and told me to look here for more info so if you know how to fix this that would be great
Forum Discussion
I cannot get past the home screen on Apex on Switch. It says “This profile is not permitted to play online.”
I have spoken to EA support and they said to post here because it’s a bug in the game.
I have tested another profile and the game works fine. I’ve changed the DNS settings and it made no difference. No issue with Nintendo membership.
I’ve seen another thread where others said the issue started happening when they changed the in-game settings to enable “convert incoming voice to text”. I enabled this too before the issue started. However unlike the other people in that thread, I can’t successfully click Retry to access the lobby in order to change the setting back. I’m just stuck on homepage.
Please help!
This is happening to me as well. It started over a week and a half ago. When loading into Apex it states:
This profile is not permitted to play online. See ea.com/unable-to-connect for additional information.
The worst part is that playing on my brothers account works perfectly fine. And this is on the same Nintendo Switch.EA —— We need your Help
If it helps anyone -
The latest game update didn’t do anything to help the issue.
I decided to delete the game and redownload. After that, I was initially still getting the same error message, but after hitting Retry a bunch of times, it finally let me into the lobby and now I can play fine (some glitchy games but nothing out of the ordinary for Apex).
The setting ‘convert voice to text’ is still enabled.
After moving to college, I am getting an error saying that my profile is not permitted to play online on the title screen before connecting to a server. However, if I spam, I can eventually get in. Then, my game will close out of nowhere with zero warning or notice. This is only specific to my campus wifi. It seems that a VPN might help, but I don't want to pay for one perpetually. When I use my phone hotspot, it seems to be fine. I've changed my MAC address (causing more problems), put in Google DNS, etc. What could be wrong?
I don't know what happened im keep getting this i just started playing apex legends and now im facing this issue im only level 30 and i didn't do anything wrong how to fix this someone help me out plz
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- EA_Blueberry7 years ago
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