This profile is not permitted to play online

I had an account merge on the 1st November (the day after the new season came out) and I haven’t been able to play Apex since. Half of the time I open the game, it pops up with “this profile is not permitted to play online…” which I know is not true. When it actually lets me open the game, I cannot ready up, join matches or join friends lobbies and on top of that the level and XP bar have disappeared from above my legend’s head.

just to note- I have not had any of these issues before until after the cross progression update.