Forum Discussion

kiingfloppa's avatar
kiingfloppa
3 years ago

Unable to connect ea servers xbox

Hi! I have a big problem.. I tried nearly everything, but the problem is still have.. "Apex Legends: Unable to connect to EA Servers" What I find in forum, I tried everything. I do not lost my ra...
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @kiingfloppa,

What platform do you play on (Xbox, PC, PlayStation, etc)? And is "Apex Legends: Unable to connect to EA Servers" the exact error message that you get, or do you get a specific error code?
kiingfloppa's avatar
kiingfloppa
3 years ago
@EA_QueenBee Sorry.. Xbox Series X.
And nothing else message or error code..
  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @kiingfloppa,

    No need to be sorry, it's just easier to help when I have a bit more information! 🙂

    We have some basic and advanced troubleshooting steps on EA Help to help you with your connection. Try these steps first to see if they help you stay connected while you’re playing:

    Basic: http://x.ea.com/ea/basic-connection-ts

    Advanced: http://x.ea.com/ea/advanced-connection-ts

    Our number one tip is to hardwire your console to your router. Hardwiring is the best way to have the most stable connection.

    Please follow the link below to perform platform specific troubleshooting:

    https://support.xbox.com/en-gb/help/hardware-network/connect-network/xbox-one-network-connection

    I recommend trying all of these steps to see if that solves the issue. Let me know if they helped!
    • kiingfloppa's avatar
      kiingfloppa
      3 years ago

      Thanks the helping, but I tried everything, I send to a screenshot.. This is the answer.

      I can play Rainbow, Fortnite, Rocket League and no problem! Only here in EA..

      Pls try to do something..

      P.

      • EA_QueenBee's avatar
        EA_QueenBee
        Icon for Community Manager rankCommunity Manager
        3 years ago
        @kiingfloppa,

        There doesn't appear to be any server issues on our end. If none of these steps worked, then I recommend contacting your internet service provider to see how they can best help you. They should have more steps for you to try.

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,903 PostsLatest Activity: 2 hours ago