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naM_gawS's avatar
naM_gawS
5 years ago

unable to connect to ea servers. check your internet connection. (Steam version)

Got apex a few hours ago. played 1 game. closed the game, about an hour later I went to play again, and I get this: https://prnt.sc/we0hs3 

When I left click where it says to, it loads for 10 or 15 seconds while saying  retrieving matchmaking list. then unable to connect, please check internet connection. 

clearly my internet is working since I'm making this post. I've tried changing my DNS from 8.8.8.8 to 8.8.4.4, but it didn't work.

3 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @naM_gawS, 

    Are you still having this same issue when you're trying to log into Apex Legends? If so, can we try out some other troubleshooting steps to see if we can help with this. A good place to start off would be with the basic connectivity steps over at the EA Help website. 

    If you're still having the same issues afterward check out the PC-specific steps as well. Let me know how that goes once you've had the chance to give it a shot. Thanks!

    /Kent

  • Knarne82's avatar
    Knarne82
    5 years ago

    Yes, this happens every other game.

    I know my connection isn't the best. But What the hecK?!?

    BR

    KAH

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Knarne82, 

    Were you able to try the steps I suggested above? Are you still getting the same error message after that? 

    /Kent

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