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pajoco98's avatar
pajoco98
4 years ago

"Unable to connect to EA servers", No data centers

Hey guys. I'm just absolutely losing my mind over this... I've never played Apex Legends in my life, but I downloaded it to play with some friends, but this has always been the problem. I've tried s...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @pajoco98 Can you try the following steps if you haven't so far and then check if this continues?

 

  • Run the System File Checker tool then Check for Windows and GPU updates    
  • Clean Boot  your PC, then launch only your client then Apex
  • Disable Origin in-game overlay and any other running overlays 
  • Check your internet equipment for any settings that handle network traffic that may be interfering

If you continue running into issues would it be possible to make a new local admin and see if it happens on that account as well?

pajoco98's avatar
pajoco98
4 years ago

Hey @EA_Illium  ! Thanks for the suggestions.

  • I've run the system file checker tool before, and did so again, and I've already made sure my GPU and Windows are up-to-date as of yesterday.
  • Did the clean boot, and only launched Apex, but no luck.
  • I've tried disabling Origin in-game, but no luck there either.
  • I went over my router trying to figure out what could be causing issue, and tried a lot, and I restarted both my router and fiber box, just in-case, but nothing.

I also tried making a new local admin, but there was no change. If you've got anything else to suggest, or hypothesize, please do.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @pajoco98 I can share this with the team to be aware of, would it be possible to get a DxDiag?

    • pajoco98's avatar
      pajoco98
      4 years ago

      Yeah @EA_Illium 

      I've attached it to this message. I'm eager to hear what they might have to say.

      I just got full body tracking for VR, but I realize I can't use it because one of my controllers is being replaced, so I'm a little bummed today lol.

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