Forum Discussion

3 years ago

Unable to connect to EA servers Xbox Series S

Hello! I was playing just fine yesterday and all of a sudden after I logged off for a few minutes, I can’t get past the first screen. I press A and I get a “RETRIEVING MATCHMAKING LIST…” message and ...

EA_Aljo

Community Manager

3 years ago

Hi there, @brostitute27

Try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

SevenBlock6476

Seasoned Newcomer

7 months ago

I've done this before and it didn't work. Every time I enter an online mode and press "play match" it shows this message "You have lost your online connection. You will not be able to access FC's online features until you reconnect to EA's servers. Visit da.com/unable-to-connect to learn more.

My video game is an Xbox series s and I use cable internet, and I've been trying everything for more than five days, but it hasn't worked.