Forum Discussion

brostitute27's avatar
brostitute27
3 years ago

Unable to connect to EA servers Xbox Series S

Hello! I was playing just fine yesterday and all of a sudden after I logged off for a few minutes, I can’t get past the first screen. I press A and I get a “RETRIEVING MATCHMAKING LIST…” message and ...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@seriousdaplug 

What system are you playing on and is a wired or wireless connection being used? Also, what steps have you tried so far?

wu81fksnpoze's avatar
wu81fksnpoze
3 years ago
Good afternoon. I'm struggling with this problem. I have already done the recommendations here but it still says the same thing
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello, @wu81fksnpoze 

    If what is being suggested here isn't helping, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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