Forum Discussion

4 years ago

Unable to connect to EA servers Xbox Series S

Hello! I was playing just fine yesterday and all of a sudden after I logged off for a few minutes, I can’t get past the first screen. I press A and I get a “RETRIEVING MATCHMAKING LIST…” message and ...

EA_Aljo

Community Manager

4 years ago

@seriousdaplug

What system are you playing on and is a wired or wireless connection being used? Also, what steps have you tried so far?

wu81fksnpoze

4 years ago

Good afternoon. I'm struggling with this problem. I have already done the recommendations here but it still says the same thing

EA_Aljo
Community Manager
4 years ago
Hello, @wu81fksnpoze

If what is being suggested here isn't helping, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!