Unable to connect to EA servers Xbox Series S
Hello! I was playing just fine yesterday and all of a sudden after I logged off for a few minutes, I can’t get past the first screen. I press A and I get a “RETRIEVING MATCHMAKING LIST…” message and ...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerLet's make sure you do a good, thorough, restart. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
I also did everything in the thread but its not working
- EA_Aljo
Are you playing on a wired or wireless connection? Also, are you able to connect if you switch to a mobile hotspot? This would be just as a test and not intended as a permanent solution.
I’ve had the same problem for a few days trying to start battlefield 2042 and I can’t get past the connecting to online services. Ive tried all of the listed solutions and even uninstalled/reinstalled the game. I’m playing on an Xbox series x with a wired connection
- EA_Aljo
We are currently experiencing an outage with our Xbox servers and are working to get this resolved as soon as possible. Thanks!
If connect to my phone hotspot it connects. What is the next step ?
- EA_Aljo
Hello, @GT-512
If you can't connect using your regular, home connection, but the hotspot works, this means there's an issue with your connection. It would be best to contact your ISP to see if they are noticing any issues.
Also, if it's been a while since you power cycled your equipment, it would be good to do that now with these steps: I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes, plug in the modem/router and let it come back online. Then, plug in your console and start it up. Let me know if that helps or not. Thanks!
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