Forum Discussion

Seasoned Newcomer

1 year ago

Unable To Join Any Matches, "1 Player Queue"

My account was hacked in 2024, in which a ban was then placed on the account. Ever since this happened I spoke to multiple members from the EA Help team. After my second time reaching out to the TOS ...

Temp-Gus

Seasoned Newcomer

1 year ago

EA_MariAny assistance on this would be greatly appreciated, Ive been struggling with this issue for a while.

EA_Mari

Community Manager

1 year ago

Hey Temp-Gus,

May I ask if you're on PC or PlayStation?

masiwei63
Seasoned Newcomer
1 year ago
Hello，I'm a gamer who has been playing for more than 300 hours，Today I logged into the game，I found that my game level was initialized，But my skin decoration is still there，Can you help me recover my game level data?
- EA_Mari
  Community Manager
  1 year ago
  masiwei63, this is not the appropriate thread/subject for what you're experiencing. Please either use the search bar in the Apex forums or create a new thread detailing whats happening so you can get help from the community.
Temp-Gus
Seasoned Newcomer
1 year ago
Hey, I am on Playstation
- EA_Mari
  Community Manager
  1 year ago
  Thanks for getting back to me Temp-Gus. We are checking this for you so please bear with me. Will let you know as soon as I have more to share.
  - ISUCQ
    New Novice
    1 year ago
    Hello, there is also an issue with my account. When I try to join the game, I get stuck in a "one person queue" for several hours (I can't even join the shooting range). I play games on PC, and the forum ID is the same as the game ID. Can you help me? Thank you.