Forum Discussion

Temp-Gus's avatar
Temp-Gus
Seasoned Newcomer
6 months ago

Unable To Join Any Matches, "1 Player Queue"

My account was hacked in 2024, in which a ban was then placed on the account. Ever since this happened I spoke to multiple members from the EA Help team. After my second time reaching out to the TOS ...
Temp-Gus's avatar
Temp-Gus
Seasoned Newcomer
6 months ago

EA_MariAny assistance on this would be greatly appreciated, Ive been struggling with this issue for a while. 

EA_Mari's avatar
EA_Mari
Icon for Community Manager rankCommunity Manager
6 months ago

Hey Temp-Gus, 

May I ask if you're on PC or PlayStation? 

  • masiwei63's avatar
    masiwei63
    Seasoned Newcomer
    6 months ago

    Hello，I'm a gamer who has been playing for more than 300 hours，Today I logged into the game，I found that my game level was initialized，But my skin decoration is still there，Can you help me recover my game level data?

    • EA_Mari's avatar
      EA_Mari
      Icon for Community Manager rankCommunity Manager
      6 months ago

      masiwei63, this is not the appropriate thread/subject for what you're experiencing. Please either use the search bar in the Apex forums or create a new thread detailing whats happening so you can get help from the community. 

  • Temp-Gus's avatar
    Temp-Gus
    Seasoned Newcomer
    6 months ago

    Hey, I am on Playstation 

    • EA_Mari's avatar
      EA_Mari
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Thanks for getting back to me Temp-Gus. We are checking this for you so please bear with me. Will let you know as soon as I have more to share. 

      • ISUCQ's avatar
        ISUCQ
        New Novice
        5 months ago

        Hello, there is also an issue with my account. When I try to join the game, I get stuck in a "one person queue" for several hours (I can't even join the shooting range). I play games on PC, and the forum ID is the same as the game ID. Can you help me? Thank you.

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